08-10-25, 06:03 AM
[color=lab(65.6464 1.53497 -5.42429)]TL;DR:[/color]
- [color=lab(65.6464 1.53497 -5.42429)]Discord recently discovered an incident where an unauthorized party compromised one of Discord’s third-party customer service providers.[/color]
- [color=lab(65.6464 1.53497 -5.42429)]This incident impacted a limited number of users who had communicated with our Customer Support or Trust & Safety teams. [/color]
- [color=lab(65.6464 1.53497 -5.42429)]This unauthorized party did not gain access to Discord directly. [/color]
- [color=lab(65.6464 1.53497 -5.42429)]No messages or activities were accessed beyond what users may have discussed with Customer Support or Trust & Safety agents. [/color]
- [color=lab(65.6464 1.53497 -5.42429)]We immediately revoked the customer support provider’s access to our ticketing system and continue to investigate this matter.[/color]
- [color=lab(65.6464 1.53497 -5.42429)]We’re working closely with law enforcement to investigate this matter.[/color]
- [color=lab(65.6464 1.53497 -5.42429)]We are in the process of emailing the users impacted.[/color]